Effective Date: 5 March 26

General Policy

At Pluginwala.shop, we are committed to providing secure, tested, and reliable WordPress plugins, themes, code files, and digital tools to our users.

Due to the digital nature of our products, including downloadable files and software tools, all purchases are generally final. Once a product has been downloaded or access has been granted, the order cannot normally be cancelled, refunded, or transferred.

We strongly recommend that users read the product description, compatibility details, and requirements carefully before making a purchase.

By purchasing from Pluginwala.shop, you acknowledge and agree to this refund policy.

Exceptions (Refunds or Access Corrections)

Refunds or order corrections may be allowed only in the following situations:

1. Duplicate Payment

If a user is charged more than once for the same product due to a payment gateway or technical error, the duplicate payment will be refunded after verification.

Approved refunds will be processed within 7–10 business days to the original payment method used through PhonePe Payment Gateway.

2. Download or File Access Issue

If the purchased plugin, theme, or file cannot be downloaded or accessed due to a system error from our side, our support team will first attempt to resolve the issue.

If the problem cannot be resolved within 3 working days, the user may request:

  • A replacement file
  • Alternative access
  • Or a refund (if applicable)

3. Incorrect Product Purchase (Within 24 Hours)

If a user accidentally purchases the wrong product and has not downloaded or accessed the file, they may contact our support team within 24 hours of purchase for review.

Requests submitted after 24 hours may not be eligible for correction or refund.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The product has already been downloaded, installed, or used.
  • Change of mind after purchase.
  • The user purchased the wrong plugin or theme after reading the description.
  • Compatibility issues with the user’s hosting, theme, or website configuration.
  • Lack of technical knowledge to install or configure the plugin or theme.
  • Website errors caused by third-party plugins or custom modifications.
  • Delay in project timelines or change in user requirements.
  • Internet connectivity issues or device problems on the user’s side.
  • Unauthorized sharing, redistribution, or resale of downloaded files.

Claim Procedure

If you believe your case qualifies for a refund or access correction, please contact our support team with the required details.

📧 Email: contact@pluginwala.shop

Please include the following information:

  • Registered Email ID or Phone Number
  • Order ID or Transaction ID
  • Payment receipt or screenshot
  • A brief description of the issue
  • Screenshots or error messages (if applicable)

Our support team will review your request and respond within 2–3 working days.

Refund Processing Timeline

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used through PhonePe Payment Gateway.
  • In case of replacement files or corrected access, the issue will usually be resolved within 3–5 working days.

Important Notice

Pluginwala.shop reserves the right to approve or decline refund requests if they do not meet the conditions stated in this policy.

By purchasing and downloading products from our website, users acknowledge that they understand and agree to this no-cancellation and limited refund policy for digital products.

Contact Information

Pluginwala.shop

📧 Email: contact@pluginwala.shop
🌐 Website: https://pluginwala.shop